Welcome to Davinci Flower! Below are some of the most commonly asked questions. If you need further assistance, feel free to contact us at info@davinciflower.com.

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Orders & Payments

1. How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the instructions to enter your details and complete your purchase securely.

2. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options displayed at checkout.

3. Can I modify or cancel my order?
We process orders quickly, so modifications or cancellations are only possible within 12 hours of placing your order. Please contact us at info@davinciflower.com as soon as possible.

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Shipping & Delivery

4. How long does shipping take?
Processing takes 1-3 business days, and delivery typically takes 5-10 business days for standard shipping. Expedited shipping options are available at checkout.

5. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Customers are responsible for any customs duties or taxes.

6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

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Returns & Refunds

7. What is your return policy?
We offer hassle-free returns within 14 days of delivery. Items must be unused and in their original packaging. Please check our Return Policy for more details.

8. How do I initiate a return?
To start a return, email us at info@davinciflower.com with your order number and reason for return. We will provide further instructions.

9. When will I receive my refund?
Once we receive and inspect your return, refunds will be processed within 5-7 business days to your original payment method.

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Product Information

10. Are your products handcrafted?
Yes! We take pride in offering high-quality, handcrafted home décor items, including modern vases, diffusers, and other elegant pieces.

11. How should I care for my vases and diffusers?
For best results, clean your vases with a soft, damp cloth. Diffusers should be used with recommended essential oils and placed on a stable surface.

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Other Questions

12. Do you offer gift wrapping?
Yes, we offer gift wrapping options at checkout, making it easy to send beautifully packaged gifts to loved ones.

13. How can I contact customer support?
You can reach us at info@davinciflower.com, and we will get back to you within 24-48 hours.

Thank you for choosing Davinci Flower!